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I define connection as the energy that exists between people when they feel seen, heard, and valued; when they can give and receive without judgment; and when they derive sustenance and strength from the relationship. 
~ Brené Brown

Let's work together

Phone Number

+1 312 283 4362

USA

Chicago | Los Angeles | USA
201 N. LaSalle. Suite 2100,
Chicago, IL 60601

Costa Rica

Tamarindo,
Guanacaste
Costa Rica

 

Please use our contact form for a quick reply from one of our account managers. 

NOTE: If you are looking for a migration quote, please use the form on this page. Fill it out as completely as possible, as this will help us process your request more efficiently. During a complimentary discovery call, we will clarify all details, answer your questions, and ensure that we have the correct information for your organization’s specific needs.

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Name

Digital Ninja Consulting

Where We Are

Chicago

Office

Costa Rica

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Frequently Asked Questions

Do you need to be a client of Digital Ninja Consulting to use our services?

Digital Ninja Consulting is a Google Partner and reseller of Google Workspace, providing pricing and support services to clients who choose us as their reseller.

You do not need to be under a Google Workspace reseller agreement to have a migration project completed with us, nor to receive Google Analytics, AdWords, or Google Cloud services.

Will there be any downtime for our domain during a migration?

In most cases, there is no downtime. You can continue operating as usual until the migration is complete. Once the migration is complete, we can select a “go live” date and time. Before that date, we will perform a delta migration to transfer any data changes that occurred between the completion of the full migration and the “go live” date.

The only scenario in which downtime will occur is when we migrate a domain from one Google Workspace account to another. In that case, the email system will be down briefly while we defederate the domain from one Google Workspace instance to another. We can coordinate this to occur outside of business hours to limit the impact of the downtime.

After meeting with our sales team, you will understand your migration scenario and any potential downtime issues, allowing us to plan a smooth transition.

How much does Digital Ninja charge for Google Workspace subscriptions?

When you partner with Digital Ninja Consulting as your Google Workspace Reseller, you will pay the same price as if contracting directly with Google. There are several account levels, from Basic to Enterprise, and prices are charged per user.

Our contracts are month-to-month (though promotional pricing may require a longer commitment), and you’ll gain access to our support options.

Do we need to share our passwords with you?

Short answer: yes.

However, Digital Ninja has careful procedures to help you manage passwords during the migration process. We reduce your exposure to lost, stolen, or mismanaged passwords by carefully planning around your scenario and your organization’s risk tolerance.

We have experience working with highly regulated companies and understand the importance of diligence in security matters. Diligence and care are distinguishing qualities of our organization.

How long do migrations take?

It depends on several factors, but 5-8 days is a reasonable estimate in most cases. However, if you have 20 years of emails, a large number of users, or a data source that slows down migration to Google Workspace, it may take longer to complete.

In general, migrating the data takes under 14 days. Additionally, we can migrate your data while you continue operating as usual. This ensures that you won’t experience major interruptions or downtime during the process.

It’s important to note that being cautious upfront is crucial. This includes verifying all data sources, ensuring you and your team are prepared, and confirming the plan. If your migration is complex, it may take longer due to additional due diligence, which is a key factor in success.

What will be migrated to the new account?

Depending on your needs, we can transfer emails, calendars, contacts, and files from sources such as OneDrive, Dropbox, and other Google Drive accounts. More Google Workspace-related apps can be migrated from Google Workspace to Google Workspace.

Can my folders be migrated from Office 365?

Yes, we will also migrate your folder structure. In Gmail, these folders are referred to as “labels.”

Where will I log in after the migration is complete?

You will log in to Gmail.com or a custom URL. We can also assist with OAuth and SSO setup and services as an add-on to the project.

Can we migrate multiple inboxes into one new account?

Yes, multiple inboxes can be migrated to a new destination inbox. The caveat is that they must be done one at a time. However, multiple one-to-one migrations can run simultaneously. Once one source inbox finishes processing, we proceed to the next one. This process does not disrupt the other migrations that are running.

What is the cost per migration?

The cost varies depending on your organization’s migration scenario. The cleaner the source of the migrating data, the lower the price. If manual migrations are required, the price will reflect the additional time needed to complete them.

We strive to offer competitive pricing while prioritizing quality and fostering long-term relationships.

We are open about our desire to become your reseller. We hope that, once you have successfully migrated and become familiar with our team, contracting with us as your reseller will be an easy decision.

How can we be sure that everything was migrated successfully?

Whenever you perform a migration, there is never a 100% guarantee that everything will be migrated successfully. However, the tools we use can guarantee that 99.98% of the data will be moved. This is because some emails, files, or data may be deemed to be corrupt or too large. Before going live, we can review accounts and flag high-priority data. If something is missing, there are other manual options to bring it over.

When is the best time to start a migration?

The answer depends on your company’s specific situation. Some of our clients take advantage of their slow seasons. Other companies may experience a breakdown in their current operations and rush to complete a migration as soon as possible. There are also scenarios involving ample time for rebranding. We have experience with all of these scenarios and aim to set realistic expectations from the beginning to achieve your goals.

Is there training available for my team?

Absolutely! At Digital Ninja, we love empowering users to become power users. We know that training is how you cultivate a state of flow—that’s when we do our best work and experience the most joy! Please contact us to discuss training options.

Is my data safe?

At Digital Ninja Consulting, we strive to utilize the most reliable and trusted tools and tactics to address today’s modern digital threats. We have several advanced security measures we can discuss with you, including options beyond standard encryption, password security, user access levels, and internal visibility.

When a company migrates, we often take layered legacy systems and streamline them into Google Workspace, improving security with a fresh, clean start.

We view your migration project as an opportunity to enhance your security, address vulnerabilities, and improve your organization’s overall security posture.

Non-disclosure agreements (NDAs) are also available upon request.